Bengal Casino — Privacy Policy
Your personal information is completely secure at bengal. Find out exactly what data is collected, how it's stored, and how it's used — all explained in plain, simple language.
Why Does This Policy Matter?
Bengal Casino believes that every user's privacy is a fundamental right. When you register on the bengal platform or use it in any way, you are required to provide certain personal information. You have every right to know how that information is used, how long it is retained, and with whom it may be shared.
This Privacy Policy has been written in plain, straightforward language by design. Rather than dense legal jargon, we want you to clearly understand how seriously bengal takes its responsibility to protect your information.
This policy applies to the bengal.ws website, the mobile browser version, and all associated digital services. Continued use of the platform constitutes your agreement to this policy.
Bengal may update this Privacy Policy at any time. If changes are made, you will be notified at your registered email address and the updated date will be displayed at the top of the page.
Bengal's Six Commitments to Your Privacy
Here is a quick overview of the six core principles bengal follows to protect your data.
SSL 256-bit Encryption
Every connection is secured with industry-standard SSL encryption. No third party can read your data while it is being sent or received.
No third-party sales
Bengal never sells your personal information to advertisers or third parties. Your data is used solely to improve our services.
Encrypted Storage
All data stored on our servers is encrypted. Only authorised personnel can access specific information.
Minimal data collection
Bengal collects only the minimum information necessary to provide its services. No unnecessary data is gathered.
Regular Security Audits
Independent cybersecurity experts regularly audit bengal's entire system. Any vulnerabilities identified are addressed and resolved promptly.
Your Control
You have the right to view, correct, or delete your data at any time. Exercise these rights by reaching out to our support team whenever you need.
Detailed Privacy Policy
A complete breakdown of how bengal handles your information — organized by category.
01 What information is collected
Information Provided at Registration
When you create an account at bengal, you are required to provide some basic information. This information is collected directly from you:
- Full Name (as per National ID)
- Date of birth (for age verification)
- Mobile number or email address
- Current address (for KYC verification)
- Password (stored in encrypted form and never visible in plain text)
Identity verification documents
As part of the KYC (Know Your Customer) process, you may be asked to submit one of the following documents:
- Photo or scan of National ID (NID)
- Photo of the first page of your passport
- Proof of address document where applicable
Automatically Collected Information
When you use the bengal platform, certain information is collected automatically. This data is essential for platform performance and security:
- IP address and device type
- Browser type and version
- Which pages you visited on the platform and for how long
- Login and logout times and dates
- Summary of gaming activity (for security monitoring and responsible gaming oversight)
Automatically collected information is never used to personally identify you — it is analysed solely to improve service quality and maintain security.
02 Why we collect your information
Bengal collects your information for specific, legitimate purposes. Each purpose is outlined transparently below:
| Data Type | Purpose of Use | Legal basis |
|---|---|---|
| Name & date of birth | Account creation and age verification | Contractual Necessity |
| Mobile / Email | Communications, 2FA verification, notifications | Contractual Necessity |
| Identity Documents | KYC verification, legal compliance | Legal obligation |
| Address | Identity verification, transaction records | Legal obligation |
| Gaming activity | Responsible gaming monitoring, security | Legitimate Interest |
| Device information | Fraud prevention & performance improvement | Legitimate Interest |
Marketing & promotional communications
Bengal obtains your consent before sending emails about special offers or updates. You may withdraw that consent at any time. Every promotional email includes an unsubscribe option.
03 Data retention & security
Where & how data is stored
All data at bengal is stored in secured data centers. Every data backup is kept in encrypted form. Only specific authorized personnel can access particular data as part of their designated responsibilities — and every such access is recorded in audit logs.
Retention Period
Bengal retains your information only for as long as it is needed:
- Core profile information is retained for as long as the account remains active.
- Even after an account is closed, certain information may be retained for a specified period to meet legal obligations.
- Transaction records are kept for a defined retention period.
- After marketing consent is withdrawn, you will be removed from the email list.
Security layers
Bengal employs a multi-layered security framework:
- SSL 256-bit Encryption: Active across all internet connections.
- Firewall Protection: Blocks unauthorised access.
- Automated Threat Detection: Detects suspicious activity and triggers alerts.
- Regular security audits: Server and system audits conducted by independent third-party experts.
- Staff Training: All bengal staff receive regular training on data protection practices.
Password Security: Your password is stored in hashed form. No bengal staff member can ever view your password or will ever ask you for it.
04 Data Sharing Policy
Who does bengal share your information with?
Bengal never sells your personal information to advertisers or third parties. However, limited information may be shared in certain circumstances:
- Service provider: Payment processors, game providers, and technology infrastructure providers may receive limited data as needed. However, they are all bound by bengal's confidentiality agreements.
- Legal Obligation: Information may be required to be disclosed under a court order or government directive.
- Fraud investigation: Sharing certain information with the relevant authorities is a legal requirement when there is suspicion of money laundering or fraud.
International Data Transfers
Due to the use of certain technology services, some data may be processed on servers located in other countries. In such cases, bengal ensures that the destination country or service provider complies with appropriate data protection standards.
If any individual or organisation claims to be from bengal and asks for your information, do not trust them. bengal will never request your password or OTP over the phone or through any unofficial channel.
05 Cookies & Tracking Technologies
What Are Cookies and Why Are They Used?
Cookies are small text files stored in your browser. bengal uses cookies to enhance your platform experience and ensure security.
Types of cookies bengal uses
- Essential Cookies: These cookies are essential for maintaining your login session and keeping core site functions running. Disabling them will prevent the site from working properly.
- Performance Cookies: Site performance is improved by analyzing which pages are visited most and how long they take to load.
- Functionality Cookies: Remembers your preferred language, theme, and other settings so you don't have to reconfigure them each time.
- Security Cookies: Protects against session hijacking and CSRF attacks.
Cookie Controls
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect your ability to log in or use core features of the site.
06 Your Rights
Every user registered on the bengal platform has the right to manage their personal data as outlined below. To exercise any of these rights, please reach out to our support team or contact us by email.
Your Rights Over Your Data
Bengal gives you full control over your own data.
Right to access your data
You can request to know what information bengal holds about you at any time. Contact our support team and we will provide you with full details.
Right to Rectification
If any of your information is incorrect, you have the right to have it corrected. Changes can be made through your profile settings or by contacting support.
Right to Erasure
Where there is no legal obligation to retain it, you may request the deletion of specific data. Please contact our support team.
Right to object to processing
You may object to your data being used for marketing or any specific purpose. Your objection will be given due consideration.
Right to Data Portability
You can request a copy of the information bengal holds about you in a structured, portable format.
Right to Restriction
In certain circumstances, you may request that the processing of your data be restricted. Your information will be locked during the review period.
How to exercise your rights
To exercise any of the rights listed above, simply send us an email or reach out via 24/7 live chat. Once your identity is verified, we will respond within the designated timeframe.
Email: [email protected]
Response Timeframe
Bengal typically responds to rights exercise requests within 30 calendar days. For more complex cases, the timeline may be extended, but you will be notified in advance. If a request is declined, the reason will also be provided.
Other categories
07 Protection of Minors
Bengal is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is carried out during registration, and any account found to belong to someone under 18 is immediately deactivated.
If you suspect that a minor has registered on bengal, please notify support immediately. We will take prompt action.
Bengal urges parents and guardians — if a bengal account remains logged in on a shared family device, please ensure that minors cannot access it. Responsible gaming isn't just a personal commitment; it's a responsibility to your family as well.
Please Note: By accessing the bengal platform, you confirm that you are 18 years of age or older. Providing false information is a violation of our Terms and Conditions.
08 Contact Us
If you have any questions, concerns, or requests regarding the Privacy Policy, please get in touch with bengal. Our data protection team will treat your matter with the utmost seriousness.
- Email: [email protected]
- Live Chat: 24 hours a day, 7 days a week — support in Bengali
- Via: Support section of the bengal.ws website
When contacting us by email, please write from your registered email address so we can verify your identity quickly and respond without delay.
A few more words on privacy
Protecting personal information is a serious matter in the digital age. bengal never takes your data lightly. Your privacy is the top priority in every policy decision and technical choice we make.
For many users in Bangladesh, online data privacy is still a relatively new concept. That's why bengal has written this policy in plain, easy-to-understand language and keeps it regularly updated. If you feel anything could be explained more clearly, we welcome your feedback — and we'll make improvements accordingly.
Bengal will never ask for your password, OTP, or banking details over the phone or through any unofficial channel. If anyone contacts you claiming to be from bengal and requests such information, it is fraudulent — please report it to us immediately.
To keep your account secure, follow these steps: change your password regularly, keep 2FA enabled, and always log out before leaving a shared device. These simple precautions go a long way in keeping your account protected.
Bengal believes that earning user trust is the single most important factor for long-term success. The foundation of that trust is transparency — and this Privacy Policy is an expression of that commitment.
Data Protection Levels — Summary
Here's a quick overview of the layers at which bengal protects your data.
| Security Layers | Technology / Method | Security Purpose | Status |
|---|---|---|---|
| Connection Security | SSL 256-bit TLS Encryption | Prevents interception of data transmitted over the internet | Active |
| Storage security | AES encryption, server-side | Privacy of stored data | Active |
| Access control | Role-Based Access Control (RBAC) | Prevention of unauthorized data access | Active |
| Two-factor authentication | 2FA — OTP-based | Preventing account hijacking | Optional (recommended) |
| Threat Detection | Automated anomaly detection | Detection of unusual activity | Active |
| Security Audit | Independent Third-Party Penetration Testing | Identifying system vulnerabilities | Regular |
| Password Hashing | Bcrypt hashing algorithm | Your password is never stored or visible in plain text | Active |
Related Policies & Pages
Read bengal's other important policies.
Terms & Conditions
Learn about the full terms of use, gaming policy, and payment rules for the platform.
Responsible Gaming
Learn about bengal's tools to help you build healthy gaming habits and set your own limits.
General questions
Find answers to the most frequently asked questions about bengal on our FAQ page.
Frequently Asked Questions
Answers to two frequently asked questions about account management and transactions.
Before withdrawing funds from your bengal account, it's important to understand the applicable charges and limits:
Handling charge: bengal does not charge any additional handling fee on withdrawals. However, your chosen payment method may carry its own transaction fees — those are governed by the respective service provider's policies, not by bengal.
Minimum & Maximum Limits: Each payment method may have its own minimum and maximum withdrawal limits. You can check these directly in the Cashier section under the withdrawal options.
Daily limit: For security purposes, there may be a maximum daily withdrawal limit. This limit can be increased once your account verification is complete.
For accurate and up-to-date information, contact bengal's support team — they'll walk you through the details based on your specific payment method.
Here is the process for updating personal information on your bengal account:
Edit from your profile: Some basic details, such as your email newsletter preferences or address, can be updated directly from your profile settings.
Name change: To change the registered name on your account (as per your National ID), you will need to contact support and submit the relevant corrected identity document. Once verified, your name will be updated.
Mobile Number Change: To change your registered mobile number, you will need to contact our support team for security reasons. The process works as follows:
- A verification code will be sent to your currently registered mobile number.
- Use that code to verify your identity.
- A verification code will be sent to your new mobile number — use it to confirm the change.
- Once the change is complete, a confirmation will be sent to your email.
If you no longer have access to your old mobile number, additional identity verification may be required. In that case, please contact our support team directly.
Start Gaming Safely at bengal
Your data is secure, the games are fair, and support is available around the clock — register at bengal Casino today.